Servicecare are looking to recruit a Contact Centre / Sales advisor to join their busy team on a 5 over 7 shift. The duties and responsibilities will include the following:-
Overall Job Function
The role will involve dealing with sales enquiries, customer queries and complaints via telephone or on a sales platform such as eBay, Amazon, On Buy or on our own website
Responsibilities:-
- Convey a professional telephone manner to all customers at all times
- Answer all sales queries and returns questions via marketplace messages, phone or email
- Liaise with courier companies about delivery and/or collection of customers’ orders
- Provide active return avoidance with trouble shooting and basic technical support
- Manage own case load to provide end to end resolutions for customers
- Carry out any reasonable and appropriate tasks as directed by the Manager.
- Be aware of, and work in-line with all Health and Safety procedures
- At all times operate within the procedures laid down in the Company’s Operational Procedures Manual
Position Requirements
- Ability to multitask
- Excellent communication skills and problem solving abilities
- Ability to work under pressure and to produce quality results within agreed timescales.
- Ability to interact with different people and departments
- GCSE’s grade A to C or equivalent
- Be smart and well presented in general appearance.
- Excellent time management skills
- Attention to detail
Position Desirable Skills
- A-Levels Grade A to C
- Knowledge of Microsoft office package or equivalent
- Knowledge of online sales platforms such as eBay & Amazon
- Previous high volume call centre experience
General
- Ensure the company is presented in the best possible light at all times
If you are interested in this job position, please send you CV to contact@electrotec-ltd.co.uk
